NHTSA Complaint #10445871 — 2008 FORD EXPLORER

WHILE DRIVING, THE STEERING WHEEL SUDDENLY BECAME LOOSE AND AS I DROVE IT GOT WORSE. THE STEERING WHEEL WAS ROCKING SIDE TO SIDE AND UP AND DOWN NO LESS THAN 2-3 INCHES. THIS WAS SCARY! I CALLED , AND THE SERVICE DEPARTMENT TOLD ME TO BRING IT IN, WHICH I DID ASAP. THEY LOOKED AT IT THE NEXT DAY, AND TOLD ME THE BOLT/NUT THAT HOLDS THE STEERING WHEEL ON WAS COMING LOOSE. IT WAS REPAIRED AND TREADWELL FORD CHARGED ME $99.98 FOR TIGHTENING UP THE BOLT/NUT. IF THIS HAD COME LOOSE ON THE HIGHWAY, I WOULD HAVE BEEN IN BIG TROUBLE, AND I FEEL I SHOULD NOT HAVE BEEN CHARGED FOR THIS REPAIR BECAUSE IT IS DEFINATELY A SERIOUS SAFETY ISSUE. I COMPLAINED TO THEM, BUT AT TREADWELL FORD, THE DOLLAR IS MUCH MORE IMPORTANT THAN THE PERSON. I HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE, AND I HOPE NO ONE IS INJURED OR KILLED BECAUSE OF THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT