NHTSA Complaint #10445148 — 2011 NISSAN ALTIMA

VIN# - [XXX]. PURCHASED FROM NISSAN OF DOWNTOWN LA. PURCHASED NEW ALTIMA FROM DEALER ON 2/1/11. BEFORE I REFILLED THE CAR WITH FUEL THE "SERVICE ENGINE SOON" INDICATOR LIGHT CAME ON. I RETURNED THE CAR TO BE SERVICED ON 2/8/2011. I WAS INFORMED BY NISSAN THAT THE SES LIGHT WAS FROM NOT CLOSING THE GAS TANK TIGHT ENOUGH (EVEN THOUGH I STILL HAD NEVER REFUELED THE CAR SINCE I HAD PURCHASED IT). THE LIGHT INDICATOR WAS RESET BY NISSAN SERVICE AND LATER THAT DAY IT CAME BACK ON. ON 6/23/11 I TOOK THE CAR BACK IN FOR SERVICE AND INFORMED THEM OF THE RE-OCCURRING ISSUE WITH THE SES LIGHT. THEY RAN A DIAGNOSTIC CHECK FOR A FEW HOURS AND WHEN THEY BROUGHT THE CAR BACK THEY SAID THAT THY ADJUSTED A VALVE SETTING THAT THEY BELIEVE TO BE CAUSING THE ISSUE. UNFORTUNATELY ABOUT AN HOUR AFTER LEAVING THE SERVICE GARAGE THE SES LIGHT CAME BACK ON. ON 1/12/12 I RETURNED TO NISSAN SERVICE FOR SCHEDULED OIL CHANGE AND INFORMED THEM AGAIN OF THE RE-OCCURRING SES LIGHT TISSUE. THIS TIME THEY INFORMED ME THAT THEY WOULD NEED TO RUN A DIAGNOSTIC CHECK AGAIN. WHEN I RESPONDED THAT THE DIAGNOSTIC CHECK HAD FAILED TO RESOLVE OR IDENTIFY THE ISSUE LAST TIME THEY OFFERED NO OTHER ALTERNATIVE. TO DATE THE SES LIGHT HAS BEEN ON SINCE THE FIRST DAY I PURCHASED THE CAR AND HAS ESSENTIALLY REMAINED ON FOR ALMOST A YEAR. FURTHERMORE I HAVE RENTED A NISSAN ALTIMA 2011 MODEL ON SEVERAL BUSINESS TRIPS WHERE I HAVE HAD TO REFUEL THE CAR AND I HAVE NOT ENCOUNTERED THE SES INDICATOR. THIS LEADS ME TO FURTHER BELIEVE THAT THERE IS A SPECIFIC ISSUE WITH THE VEHICLE I OWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR