NHTSA Complaint #10444791 — 2006 MERCEDES BENZ CLK350 AIR BAGS

Complaint Details

ODI Number	10444791
Vehicle	2006 MERCEDES BENZ CLK350
Component	AIR BAGS
Date of Incident	June 15, 2011
Date Filed	January 22, 2012
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WARNING MESSAGE DISPLAYED, "SRS RESTRAINT SYSTEM MALFUNCTION VISIT WORKSHOP" UPON INVESTIGATING THIS ERROR MESSAGE ON THE INTERNET MERCEDES BENZ FORUM, I HAVE DETERMINED THE FOLLOWING: 1. THIS IS A VERY COMMON PROBLEM, AFFECTING SEVERAL MB MODELS, INCLUDING THE E-CLASS, C-CLASS, SLK, CLK, AND POSSIBLY OTHERS. 2. WHEN THIS MESSAGE APPEARS, THE DRIVER AIR BAG IS MOST LIKELY DISABLED. 3. MB SERVICE BULLETIN PB-91.60/93D ACKNOWLEDGES THIS PROBLEM AS A DESIGN OR ASSEMBLY ERROR, AND RECOMMENDS REPLACEMENT OF A WIRING COMPONENT IN THE STEERING COLUMN. 4. MB SERVICE PERSONNEL ARE OFTEN UNABLE TO MAKE THE PROPER DIAGNOSIS AND FIX. 5. MANY MB VEHICLES ARE BEING DRIVEN DAILY WITH THIS PROBLEM, DUE TO THE COST ($700.00) AND INCONVENIENCE OF TAKING THE VEHICLE TO THE DEALER FOR PROBLEM CORRECTION. DUE TO THE POTENTIAL FOR PERSONNEL SAFETY DUE TO FAILURE OF THE DRIVER AIRBAG IN A FRONTAL COLLISION, AND DUE TO THE APPARENT FREQUENCY OF OCCURRENCE OF THIS FAILURE, CORRECTIVE ACTION SHOULD BE INITIATED BY MB IN THE FORM OF A MANDATORY CORRECTION. *TR

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