NHTSA Complaint #10444751 — 2004 MINI COOPER

VERY DISAPPOINTED WITH MINI COOPER AND THE CORPORATION OF BMW ON HOW THEY HANDLED MY ISSUES WITH MY 2004 MINI. I CAME TO THE DEALERSHIP SEVERAL TIMES IN RAMSEY, NEW JERSEY WITH THE REPAIRS THAT WERE RECALLED. I HAD PRINTED THE RECALLS AS EVIDENCE THAT THERE WERE IDENTICAL ISSUES AS THE REPAIRS NEEDED TO MY CAR! THE DEALERSHIP IGNORED AND REFUSED TO EVEN LOOK AT THE RECALLS ON PAPER AND TO MY DISMAY I WAS FORCED TO PAY OUT-OF-MY-OWN POCKET! I HAD NO CHOICE BECAUSE OF MY CONCERN TO DRIVE A 'SAFE' VEHICLE. TO MY DISAPPOINTMENT I HAD TO RETURN BACK TO THE DEALERSHIP WITH THE SAME AND ADDITIONAL ISSUES THAT WERE NO REPAIRED! THE NEXT DAY THE MANAGER ASSURED ME THAT ALL WAS TAKEN CARE OF AND THE CAR WAS FINALLY SAFE! WRONG AGAIN! WITH ADDITIONAL CALLS TO BOTH THE DEALERSHIP AND BMW I STILL DID NOT HAVE A SOLUTION NOR A SAFE CAR! . THE ISSUES WERE: 1.BRAKE LIGHT BEING REPLACED MULTIPLE TIMES AND THEN CAUSED A FIRE. 2.STEERING 3.STABILITY CONTROL ULTIMATELY, I HAVE CONTACTED NHTSA SEVERAL TIMES TO ASSIST AND THE RESPONSE WAS TO CONTACT THE DEALER. I'M AT THE POINT I NEED TO NOW TAKE THIS TO A NEW LEVEL TO RESOLVE THIS SITUATION. *TR