NHTSA Complaint #10444298 — 2010 FORD ESCAPE

THE GLASS ON THE DRIVER'S SIDE DOOR OF MY VEHICLE HAS MANY VERTICAL SCRATCHES - MORE AS I USE THE WINDOW. I AM FEARFUL THAT AS TIME PASSES THESE SCRATCHES WILL IMPAIR MY VIEW. I HAVE READ OF MANY OWNERS HAVING THE SAME PROBLEM AND AT LEAST ONE IN WHICH THE GLASS SPONTANEOUSLY 'SPIDER WEBBED'. I HAVE CONTACTED THE LOCAL FORD DEALER AS WELL AS FORD CUSTOMER CARE REGARDING THIS ISSUE AND BECAUSE THE VEHICLE IS OUT OF WARRANTY FOR THAT COMPONENT THEY WILL NOT REPAIR. THEY WILL NOT EVEN ALLOW A FIELD REPRESENTATIVE TO HAVE A LOOK. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN - TSB 10-25-5 THAT DESCRIBES THE PROBLEM I AM EXPERIENCING AND THE REPAIR PROCEDURES. CURRENTLY THERE ARE NUMEROUS SCRATCHES ON THE DRIVER'S SIDE AND A FEW ON THE PASSENGER SIDE (PASSENGER WINDOW IS USED LESS FREQUENTLY). THERE ARE NUMEROUS COMPLAINTS REGARDING WINDOW GLASS - HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2010/FORD/ESCAPE/WINDOW+GLASS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/FORD/ESCAPE/VISIBILITY/PROBLEM.ASPX. I AM CONTACTING YOU BECAUSE I FEEL THIS AND OTHER GLASS PROBLEMS ARE A SAFETY ISSUE AND SHOULD BE RECALLED AND REPAIRED BY FORD.PLEASE HELP TO FIX THESE PROBLEMS AND MINE. THANK YOU, *TR