NHTSA Complaint #10444271 — 2002 HONDA ACCORD

2002 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION *TGW THE CONSUMER STATED THE AIR BAG MALFUNCTION RED LIGHT DISPLAYED ON THE DASHBOARD ON NOVEMBER 14, 2011. THE CONSUMER MADE AN APPOINTMENT FOR NOVEMBER 19, 2011. THE CONSUMER ARRIVED AT THE DEALERSHIP AND PRESENTED THE ADVISOR WHEN THE RECALL NOTICE. ABOUT AN HOUR LATER, THE ADVISOR PRESENTED THE CONSUMER WITH A LIST ITEMS THEY THOUGHT NEEDED TO BE REPAIRED AS WELL AS THE AIR BAG ISSUE. THE CONSUMER WAS INFORMED THE AIR BAG LIGHT WAS CAUSED BY FAULTY SEAT BUCKLE, IN WHICH THEY HAD TO REMOVE THE SEAT IN ORDER TO MAKE THE NECESSARY REPAIR. THE ADVISOR THEN INFORMED THE CONSUMER THEY DID NOT HAVE THE INFLATOR VALVE TO COMPLETE THE RECALL. THE CONSUMER WAS INFORMED HE WOULD BE CONTACTED ONCE THE PART ARRIVED. THE WORK WAS COMPLETED ON THE BUCKLE. THE CONSUMER FINALLY RECEIVED A CALL FROM THE DEALER STATING THE PART HAD ARRIVED. WHEN THE CONSUMER ARRIVED AT THE DEALER, HE WAS INFORMED THE WORK ORDER HAD BEEN MARKED AS COMPLETED. THE CONSUMER STATED THE RECALL HAD NOT BEEN COMPLETED AS THE PART HAD TO BE ORDERED. THE CONSUMER RECEIVED ANOTHER CALL FROM THE DEALER STATING TO CALL THEM TO SET UP AN APPOINTMENT TO HAVE THE RECALL PERFORMED.