NHTSA Complaint #10444129 — 2010 VOLKSWAGEN JETTA

I HAVE HAD SEVERAL ISSUES IN THE PAST MONTH WITH MY VEHICLE EITHER STALLING IMMEDIATELY AFTER START (WHILE CLUTCH STILL DEPRESSED) OR SHORTLY AFTER DRIVING. VOLKSWAGEN HAS IDENTIFIED THIS AS AN ISSUE WITH THE INTERCOOLER; THERE IS A FLAW IN THE DESIGN THAT IS LETTING WATER INTO THE AIR PIPES WHICH IS COLLECTING AND FREEZING. THREE TIMES THIS HAPPENED IN TRAFFIC, ONE TIME WHILE CROSSING A LANE WITH ONCOMING TRAFFIC GOING 50MPH. VW DRAINED THE INTERCOOLER TWO WEEKS AGO AND SENT ME ON MY WAY BECAUSE THE PART IS BEING REDESIGNED AND IS ON BACKORDER. A WEEK LATER MY CAR FAILED SHORTLY AFTER LEAVING MY DRIVEWAY, STRANDING ME ON THE SIDE OF THE ROAD. I HAD TO HAVE IT TOWED BACK TO MY DRIVEWAY. VW DEALERSHIP AND CUSTOMER CARE WERE CLOSED FOR THE WEEKEND. MONDAY I HAD TO TAKE A TOW TRUCK RIDE 1.5 HOURS TO THE DEALERSHIP. THEY'VE DRAINED IT AGAIN AND WANT ME TO PICK IT UP BUT HAVE ACKNOWLEDGED THE ISSUE IS NOT FIXED. THEY ACKNOWLEDGE IT IS A KNOWN ISSUE, IT IS A SAFETY ISSUE, THE CAR IS UNDER WARRANTY AND YET THEY WANT ME TO PICK UP AN UNREPAIRED CAR BECAUSE VW DOES NOT HAVE PARTS TO REPAIR IT. I LIVE IN VERMONT, THE WINTERS ARE COLD, I CAN'T RISK GETTING INTO AN ACCIDENT BECAUSE MY CAR FAILS DUE TO WHAT VW CLAIMS IS A KNOWN ISSUE. *TR