NHTSA Complaint #10443881 — 2008 FORD TAURUS X

WE INITIALLY HAD ISSUES AT 35K MILES WITH THE TRANSMISSION MAKING LOUD NOISES AND SUDDENLY JERKING WHILE ACCELERATING FROM A STOP. TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THEY COULDN'T FIGURE OUT WHAT THE PROBLEM WAS BUT SINCE WE REPORTED IT PRIOR TO THE EXPIRATION OF THE WARRANTY WE WOULD BE COVERED IF IT CONTINUED TO HAVE PROBLEMS. IN SEPTEMBER 2011 THE PROBLEM WAS FINALLY BAD ENOUGH THAT IT TRIPPED THE COMPUTER AND THEY SAID THAT THEY JUST NEEDED TO REPLACE THE SENSORS (OSS AND TSS), AND THAT IT WOULD BE A $600 REPAIR. I REMINDED THEM THAT WE BROUGHT IT IN FOR THE REPAIR PRIOR TO THE EXPIRATION OF THE WARRANTY AND THEY EVENTUALLY AGREED TO MAKE THE REPAIR FOR A $200 DEDUCTIBLE. A MONTH LATER THE TRANSMISSION WENT OUT COMPLETELY WHILE DRIVING DOWN A NARROW ROAD AT APPROXIMATELY 35MPH. THE CAR LOST POWER BUT WE WERE EVENTUALLY ABLE TO LIMP HOME AT 5MPH. I AGREED AND THEY MADE THE REPAIR. AT THIS POINT ALL OF THE JERKING FROM THE BAD SENSORS HAD DESTROYED SEVERAL GEARS IN THE TRANSMISSION AND NECESSITATED A COMPLETE REBUILD ($3900). IF THEY HAD FIXED THE PROBLEM IN THE FIRST PLACE THE TRANSMISSION WOULD NEVER HAVE BEEN DAMAGED FROM TRYING TO SHIFT AT THE WRONG TIMES DUE TO THE BAD SENSORS! THERE WERE SAFETY CONCERNS THROUGHOUT THE LIFE OF THIS VEHICLE AS IS JERKED, JUMPED, AND ULTIMATELY FAILED IN A COMPLETELY UNPREDICTABLE FASHION.REBUILD ($3900). IF THEY HAD FIXED THE PROBLEM IN THE FIRST PLACE THE TRANSMISSION WOULD NEVER HAVE BEEN DAMAGED FROM TRYING TO SHIFT AT THE WRONG TIMES DUE TO THE BAD SENSORS! THERE WERE SAFETY CONCERNS THROUGHOUT THE LIFE OF THIS VEHICLE AS IS JERKED, JUMPED, AND ULTIMATELY FAILED IN A COMPLETELY UNPREDICTABLE FASHION.