NHTSA Complaint #10443553 — 2004 FORD EXPLORER STRUCTURE

Complaint Details

ODI Number	10443553
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE
Date of Incident	January 1, 2010
Date Filed	January 12, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

ABOUT A YEAR AGO I NOTICED THE PANEL BELOW THE REAR WINDOW START TO CRACK. AS TIME WENT ON THE CRACK CONTINUED DOWN THE ENTIRE PANEL NEXT TO THE FORD EMBLEM. THE REAR WINDOW NOW MAKES A RATTLING NOISE. I DON'T KNOW IF IT WILL LOOSEN ENOUGH FOR IT TO POP OUT IF I HIT A BUMP IN THE ROAD. IT HAS CERTAINLY REDUCED THE VALUE OF THE VEHICLE. I WENT ONLINE TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND WAS SHOCKED TO SEE HUNDREDS OF COMMENTS. I CONTACTED FORD AND THEY SAID THERE WAS NO RECALL FROM YOU AND THAT UNTIL THERE WAS I SHOULD GO AHEAD AND HAVE IT FIXED. REPAIR COSTS SEEM TO BE AROUND $400. FOR THE PANEL PLUS PAINTING. I REALLY THINK A DESIGN FLAW SHOULD NOT BE MY PROBLEM. THEY KNOW IT WAS A FLAW SINCE THE NEWER MODELS ARE DESIGNED COMPLETELY DIFFERENT. *TR

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