NHTSA Complaint #10443030 — 2004 FORD CROWN VICTORIA

HEADLIGHT FAILURE OF BOTH LOW AND HIGH BEAM AT ALL SPEEDS. INTERMITTENT FAILURES BEGINNING AT END OF MARCH 2011 AT APPROXIMATELY 92,000 MILES AND FINALLY TOTAL FAILURE IN JUNE 2011. VERY DANGEROUS IF NOT IN SAFE LOCATION TO PULL OVER OR IN MIDDLE OF CRITICAL DRIVING MANEUVERS SUCH AS PASSING, SHARP TURNS, ETC. CONTACTED LOCAL FORD DEALER PARTS DEPARTMENT AND THEY CONFIRMED NO TECH BULLETINS ISSUED BY FORD OR OTHER RECALLS, AND COST OF REPLACEMENT LIGHT CONTROL MODULE, OR LCM, TO BE $511. CONTACTED FORD CUSTOMER RELATIONS VIA THEIR WEB SITE, AND IT WAS CONFIRMED THERE IS NO WARRANTY OR OTHER FORMAL ACTIONS-CONSIDERATIONS. HAVE OWNED PREVIOUS VERSIONS OF THIS FORD MODEL, ALL FOR A LONGER PERIOD OF TIME THAN THE SUBJECT 2004 CROWN VICTORIA MODEL, 1982 MERCURY GRAND MARQUIS, 1987 CROWN VICTORIA, 1991 CROWN VICTORIA, AND 1995 CROWN VICTORIA, AND NONE OF THEM HAVE EXHIBITED THIS PROBLEM. GIVEN THAT, THIS IS A FUNDAMENTAL DEGRADATION IN SAFETY, IN ADDITION TO A DECLINE IN DURABILITY AND RELIABILITY. UNDERSTAND NHTSA OPENED A CASE OR INVESTIGATION FILE PE08-066 IN LATE 2008 WHICH WAS CLOSED IN EARLY 2009, SO THAT WOULD HAVE OR IS NOT TAKING INTO ACCOUNT FAILURES OR RELATED INCIDENTS THAT OCCURRED AFTERWARDS. HAVE REPLACED LCM WITH NEW UNIT WHICH HAS CORRECTED THE PROBLEM FOR NOW.