NHTSA Complaint #10442613 — 2007 FORD TAURUS

WE PULLED OUT OF OUR DRIVEWAY AND DROVE AROUND THE CORNER WHEN WE HEARD A LOAD NOISE. THE CAR HAD LITTLE POWER; THEREFORE, WE TURNED AROUND AND, SLOWLY, DROVE BACK TO OUR HOME. UPON INSPECTING THE VEHICLE, IT WAS FOUND THAT THE EXHAUST PIPE HAD DROPPED AND WAS DRAGGING ON THE GROUND. I DID A SEARCH FOR 2007 FORD TAURUS EXHAUST SYSTEM PROBLEMS AND FOUND THAT THIS IS A VERY COMMON OCCURRANCE FOR THIS VEHICLE YEAR. I AM CONCERNED THAT THE VEHICLE WAS NOT RECALLED AND THE PROBLEM REPAIRED AT NO COST TO THE CONSUMER. AS A RECALL COORDINATOR AT A MEDICAL DEVICE MANUFACTURER, I UNDERSTAND THE IMPORTANCE OF QUALITY IN YOUR PRODUCT AS WELL AS THE COST OF POOR QUALITY. I DO NOT BELIEVE THAT THE COST OF POOR QUALITY SHOULD BE PASSED ON TO THE CONSUMER. FORD SHOULD HAVE TO TAKE CARE OF ALL EXPENSES. I PURCHASED THIS AUTOMOBILE WITH 14000 MILES AND WAS NOT AWARE OF THIS PROBLEM. THOUGH THE CAR HAS A SUBSTANTIAL NUMBER OF MILES, THIS STILL SHOULD NOT HAVE OCCURRED AND I WAS NEVER AWARE OF THIS REOCCURRING PROBLEM; OTHERWISE,I WOULD NEVER HAVE PURCHASED THE VEHICLE KNOWING THAT THE MANUFACTURER WAS NOT COVERING THE COST TO REPAIR THE PROBLEM. HAD WE BEEN ON THE HIGHWAY TRAVELING AT RATES OF 65 TO 70 MILES PER HOUR, WE WOULD HAVE BEEN SERIOUSLY INJURED, MAIMED, OR EVEN KILLED! *TR