NHTSA Complaint #10442383 — 2006 FORD F-350

THE ABOVE MENTIONED TRUCK WHICH HAS 11,750 MILES ON IT. SINCE IT WAS PURCHASED AT THE END OF 2005, THE TURBOCHARGER HAS BEEN REPLACED FIVE TIMES OR AT APPROXIMATELY 2000 MILE INTERVALS. THE VEHICLE IS WELL MAINTAINED WITH OIL AND FILTER CHANGES MORE FREQUENT THAN FORD RECOMMENDS. DUE TO A PREVIOUS COMPLAINT REGARDING FAULTY TURBOS, FORD EXTENDED MY WARRANTY UNTIL 2011 THROUGH AN OASIS SERVICE CONTRACT. FORD ACKNOWLEDGED PROBLEMS WITH FAULTY TURBOS THROUGH THE ISSUANCE OF SIX OR MORE TECHNICAL SERVICE BULLETINS. A FAULTY TURBO CAUSES THE TRUCK TO RUN POORLY AND FAIL CONNECTICUT EMISSIONS TESTS AND RISKS FURTHER ENGINE DAMAGE. I HAVE CONTACTED FORD CUSTOMER SERVICE. I HAD SENT THEM REPAIR RECORDS, PHOTOS AND DOCUMENTATION. THEY NEVER RESPONDED IN WRITING, BUT PHONED AND SAID THERE WAS NOTHING FURTHER THAT THEY WOULD DO. IT IS APPARENT THAT THERE IS AN ENGINEERING OR DESIGN FLAW ASSOCIATED WITH THE TURBOS. FORD HAS REPLACED EACH TURBO WITH THE SAME TYPE AND HAS FAILED TO CORRECT THE ROOT CAUSE OF THE FAILURES. I'M NOT REQUESTING REPLACEMENT OF THE VEHICLE, NOR MONETARY COMPENSATION ALTHOUGH THIS PROBLEM HAS CAUSED CONSIDERABLE INCONVENIENCE AND LOSS OF TIME. I AM REQUESTING, THAT IF FORD CANNOT REPAIR THIS PROBLEM, ONCE-AND-FOR-ALL, THAT THEY EXTEND THE WARRANTY FOR THE LIFE OR THE TRUCK OR AT LEAST FOR AS LONG AS I OWN THE TRUCK. *TR