NHTSA Complaint #10441464 — 2005 CHRYSLER PACIFICA

WHEN I INITIALLY PURCHASED MY VEHICLE, 2005 CHRYSLER PACIFICA, FROM GENESIS AUTO SALES LOCATED AT 1005 SPRINGDALE RD IN AUSTIN, TX. 78721 THERE WAS NOISE BY THE FRONT LEFT TIRE. AFTER BRINGING THIS TO THE COMPANIES ATTENTION THEY AGREED TO FIX IT. THE KEPT THE VEHICLE ABOUT A WEEK. THE DAY I PICKED IT UP MY FATHER LOOKED IT OVER AND FOUND DUCT TAPE ON THE PART, CV JOINT. I TOOK THE VEHICLE BACK AND ALSO MENTIONED THE HORN ALSO WENT OUT. THE COMPANY AGREED TO FIX THIS AGAIN AS WELL AS PERFORM MY INSPECTION AS THE STICKER HAD EXPIRED. THE CAR WAS KEPT ANOTHER 2 WEEKS. WHEN THE VEHICLE WAS PICKED UP FOR A SECOND TIME THE CAR BEGAN OVERHEATING. AT THIS TIME MY FATHER AND MECHANIC LOOKED IT OVER AND FOUND A BUSTED HOSE, BUT THEY NOTED THAT THE CV JOINT WAS DUCT TAPED AGAIN THIS TIME COVERED IN GREASE. HE ALSO NOTED MISSING LUG NUTS ON ALL TIRES. I BROUGHT THIS UP TO THE COMPANY AGAIN WHO REFUSED TO LISTEN. I FILED A COMPLAINT WITH DMV, BBB, OAG, FTC AND DPS. DPS SENT OUT AN INVESTIGATOR WHO TOOK PICS AS WELL AND ALSO NOTED THAT THE TINT ON THE VEHICLE WAS ILLEGAL AND THAT NOT ONLY WERE LUG NUTS MISSING BUT THE LUG BOLTS WERE BROKEN OFF. ALL THIS AS WELL AS THE MOTOR MOUNT HAVE SINCE BEEN REPLACED. THE BOLTS HOLDING THE CV JOINT AND MOTOR MOUNT WERE ALSO FOUND NOT TO BE THE PROPER SIZE. ON 12/24/11 AS I WAS DRIVING MY SEAT BELT BECAME UNBOLTED FROM THE VEHICLE. I WAS ABLE TO PLACE IT BACK IN WHERE IT CAME FROM BUT IT IS NOT SECURE. THE COMPANY REFUSES TO HELP WITH THESE PROBLEMS AND I WILL BE PURSUING LEGAL ACTION AS ALL PROBLEMS WITH THE VEHICLE HAVE BEEN SAFETY HAZARDS AND I AM NOW UNABLE TO DRIVE THE VEHICLE FOR FEAR MYSELF OR MY FAMILY WILL BE INJURED AS IM NOT SURE ALL PROBLEMS HAVE BEEN FIXED AS DIFFERENT NOISES STILL OCCUR. *TR