NHTSA Complaint #10441050 — 2006 SCION TC

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10441050
Vehicle	2006 SCION TC
Component	STRUCTURE:BODY
Date of Incident	September 5, 2011
Date Filed	December 22, 2011
Mileage	122,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE TRUNK HANDLE ON MY BROKE OFF. SCION REFUSES TO ACCEPT RESPONSIBILITY FOR THIS DESIGN DEFECT. MY HUSBAND GLUED IT DOWN, BUT MY CONCERN IS THAT IF THE PIECE BREAKS OFF OR DETACHES IT COULD CAUSE DAMAGE TO ANOTHER VEHICLE OR INJURY. SCION REPRESENTATIVES SAID THAT IT ISN'T A DESIGN FLAW, BUT RATHER USER ERROR FROM FAILURE TO OPEN THE LATCH PROPERLY. THIS IS NOT THE CASE, AS I AM NOW EVEN MORE CAREFUL NOW THAT THE LATCH IS GLUED ON. EVEN NOW WHEN I AM OVERLY CAUTIOUS TO OPEN THE LATCH CORRECTLY, IT STILL GETS STUCK AND I'M CONCERNED IT WILL BREAK AGAIN. NOW THAT I HAVE HAD THE INCIDENT HAPPEN, I HAVE SEEN 4 OTHER SCIONS IN VARIOUS PLACES THAT HAVE THEIR HANDLE TAPED UP, MOST LIKELY DUE TO THE SAME REASON. I FIND IT HARD TO BELIEVE THAT SCION BELIEVES IT IS THE CONSUMER WHO IS AT FAULT WHEN IT IS CLEARLY A FLAW IN THE DESIGNS OF THEIR VEHICLE, AND THEY REFUSE TO CORRECT THE ISSUE UNLESS YOU HAVE DROPPED HUNDREDS OF DOLLARS WITH THEM AT THEIR DEALERSHIP FOR OIL CHANGES OR OTHER SERVICES. *TR

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