NHTSA Complaint #10440891 — 2004 FORD F-150 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10440891
Vehicle	2004 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	December 17, 2011
Date Filed	December 21, 2011
Mileage	96,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE AND A TUNE-UP. SIX OF THE EIGHT SPARK PLUGS THAT WERE BEING REPLACED FRACTURED DURING THE REPAIR. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS COMMON IN THE PARTICULAR MODEL BECAUSE THE MANUFACTURER RECOMMENDED THAT THE SPARKS PLUG BE REPLACED EVERY 100,000 MILES BUT THE DEALER STATED THAT SPARK PLUGS SHOULD NEVER BE IN A VEHICLE FOR THAT LONG OF A PERIOD BEFORE BEING REPLACED. THE FAILURE AND THE CURRENT MILEAGE WAS 96,000. UPDATED 01/25//12 *BF THE CONSUMER STATED THE REPAIR WAS PERFORMED BY AN AUTO MECHANIC, NOT THE DEALER, BECAUSE THEIR PRICE WAS EXCESSIVE.UPDATED 04/18/12

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