NHTSA Complaint #10440588 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT WAS DRIVING APPROXIMATELY 50-55 MPH WHEN A LOUD NOISE WAS HEARD FROM THE VEHICLE. THE CONTACT STATED THAT IT SOUNDED AS IF SOMETHING HAD FALLEN FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE SPARK PLUGS WERE INVERTED IN THE ENGINE AND THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED A 5 PERCENT DISCOUNT TO THE CONTACT IF THE VEHICLE WERE TO BE REPAIRED AT AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 120,000. THE VIN WAS UNAVAILABLE.