NHTSA Complaint #10439263 — 2004 SATURN ION STEERING

Complaint Details

ODI Number	10439263
Vehicle	2004 SATURN ION
Component	STEERING
Date of Incident	December 9, 2011
Date Filed	December 10, 2011
Mileage	140,838 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I WAS ON THE HIGHWAY AT 65 MPH WHEN THE INDICATOR LIGHT FOR THE STEERING LIT UP AND MY POWER STEERING WENT OUT. I STOPPED AND RESTARTED MY CAR AND THE POWER STEERING WORKED FOR ABOUT 5 MINUTES. THE INDICATOR LIGHT CAME ON AGAIN AND THE STEERING FAILED. THE FOLLOWING DAY MY VEHICLE WAS CHECKED OUT BY A MECHANIC WHO DIAGNOSED THE ISSUE AS A FAILED EPS (ELECTRONIC POWER STEERING). THE ESTIMATED COST OF JUST THE PART IS $1200. I DID NOT ASK ABOUT THE COST OF LABOR. I HAVE STARTED THE VEHICLE SEVERAL TIMES SINCE THE INITIAL INCIDENT AND SOMETIMES THE INDICATOR LIGHT IS NOT ON AND THE POWER STEERING WORKS FOR A FEW MINUTES. ULTIMATELY THE LIGHT COMES ON AND THE STEERING FAILS AGAIN WITHIN 5 MINUTES. AT OTHER TIMES I HAVE STARTED THE VEHICLE AND THE INDICATOR LIGHT IS ON AND THERE IS NO POWER STEERING.AS I AM THE ORIGINAL OWNER OF THIS VEHICLE, THIS IS VERY UPSETTING. *TR

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