NHTSA Complaint #10438622 — 2005 INFINITI FX35

I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE EXAMINED, AND FIXED (BECAUSE AGAIN, THIS IS A SAFETY ISSUE)....THEY TOLD ME THAT ALL MY LOCKS ARE FAILING (ACTUATORS) AND IT WILL COST $1700.00 TO FIX. I CAN GET THIS FIXED BY MY LOCAL MECHANIC FOR A LOT LESS, BUT I WILL HAVE TO BUY AFTER MARKET PRODUCTS. HOWEVER, I ABSOLUTELY CAN NOT HAVE ALL MY LOCKS FAIL ON MY CAR. MY CAR ONLY HAS ONE KEY ACCESS, THE DRIVER SIDE. WHICH I UNDERSTAND IS FOR MOST CARS THAT ARE NEWER, BUT I ALSO UNDERSTAND THAT MOST CARS LOCKS DO NOT FAIL. AND ALL CARS HAVE A KEY HOLE IN THERE HATCH. THIS IS A SAFETY ISSUE IN EVERY WAY, AND INFINITI ABSOLUTELY SHOULD TAKE RESPONSIBILITY. ALSO, I HAVE TRIED CONTACTING A MANGER AT INFINITI USA WITH NO LUCK. *TR