NHTSA Complaint #10438116 — 2011 DODGE NITRO

USING MY KEYLESS ENTRY FOB, I UNLOCKED MY DOOR AND TRIED TO START MY VEHICLE. THE VEHICLE WOULD NOT START, BUT THE DASH LIGHTS CAME ON SO I KNEW THE BATTERY WAS NOT DEAD. I THOUGHT THE BATTERY ON THE KEY FOB MIGHT BE GOING OUT, SO I WENT TO PURCHASE ANOTHER KEY FOB BATTERY. WITH THE NEW BATTERY IN THE KEY FOB, I TRIED TO UNLOCK MY VEHICLE AND IT WOULD NOT OPEN. I USED THE KEY TO MANUALLY UNLOCK THE CAR DOOR, AND THE ALARM WENT OFF. I TRIED TO DEACTIVATE THE ALARM WITH THE KEY FOB AND BY INSERTING THE KEY IN THE IGNITION AND TRIED TO START THE VEHICLE. THE VEHICLE WOULD NOT START, AND THE ALARM WOULD NOT DEACTIVATE. I THOUGHT THE KEY FOB WAS BAD, SO I GOT MY EXTRA KEY FOB AND TRIED IT. WITH THE EXTRA KEY FOB, I STILL INCURRED THE SAME PROBLEM -- COULD NOT START MY VEHICLE. I HAD TO USE DODGE ROADSIDE ASSISTANCE TO HAVE MY VEHICLE TOWED TO THE DEALERSHIP. THE NEXT MORNING, THE SERVICE MANAGER AT THE DEALERSHIP SAID HE EXPERIENCED THE SAME PROBLEM WITH THE KEY FOB AND WAS UNABLE TO START THE VEHICLE. HE REMEDIED THE PROBLEM BY PULLING THE FUSE. AFTER HE RE-INSERTED THE FUSE, HE WAS ABLE TO USE THE KEY FOB AND START THE VEHICLE. IN CHECKING THE DIAGNOSTICS, NO ERRORS WERE REPORTED. I AM VERY WORRIED THAT THIS IS GOING TO HAPPEN AGAIN, AND I AM NOT GOING TO BE ABLE TO START MY VEHICLE. *TR