NHTSA Complaint #10437987 — 2004 FORD F-150 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10437987
Vehicle	2004 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 21, 2011
Date Filed	December 1, 2011
Mileage	75,246 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I JUST HAD TO PAY MY FORD DEALERSHIP $1,270.00 TO REPLACE THE "SPARK PLUGS" ON MY 2004 F-150,THE FORD MOTOR COMPANY STATES THAT THEY HAVE AN ISSUE WITH THE SPARK PLUGS IN THEIR TECHNICAL SERVICE BULLETIN 08-7-6 IN FORD F-150 TRUCKS, FORD MUSTANGS, FORD EXPLORERS, FORD EXPEDITIONS, LINCOLN NAVIGATOR,LINCOLN MARK LTS, AND MERCURY MOUNTAINEERS MODEL YEARS 2004-2008. THE PLUGS WILL BREAK OR SNAP DURING THE REMOVAL PROCESS IN TURN THE OWNER IS EXPECTED TO EAT THE COST OF THEIR LABOR AND MATERIAL TO CORRECT THE PROBLEM. THE OWNERS MANUALS STATE THAT THE PLUGS WILL LAST FOR 100,000 MILES BEFORE REPLACEMENT, I SPOKE TO THE RELATIONS DEPARTMENT WITH THE FORD MOTOR COMPANY AND THEY STATE THAT THEY KNOW THAT THE PROBLEM EXISTS BUT THAT IS ALL THEY WILL SAY. *TR

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