NHTSA Complaint #10437942 — 2007 ASTON MARTIN DB9

SINCE JULY 2010 I HAD COMPLAINTS ABOUT AN INTERMITTENT RATTLE NEAR THE DRIVERS OUTSIDE MIRROR. I MADE AT LEAST TEN TRIPS TO THE DEALER FOR REPAIRS AND NOTHING SEEMED TO REMEDY THIS ISSUE. DURING THE LAST TIME THE DOOR PANEL WAS REMOVED, ANOTHER FIX MADE AND A SUBSEQUENT ROAD TEST, THE NOISE WAS HEARD BY THE DEALERS MECHANIC. AFTER TIGHTENING SOME BOLTS WHEN IT WAS DISCOVERED THAT THE LEFT FENDER NEAR THE A PILLAR WAS LOOSE, THE WINDSHIELD CRACKED. DURING THE PROCESS OF REMOVING THIS WINDSHIELD, IT WAS DISCOVERED THAT IT WAS NEVER INSTALLED PROPERLY AT THE ASTON MARTIN FACTORY IN GAYDON, UK. THERE WAS INSUFFICIENT "PRIMER" APPLIED AND THIS MAJOR STRUCTURAL AND SAFETY COMPONENT WAS LITERALLY MOVING AROUND IN IT'S FRAME. SINCE THE NEW WINDSHIELD HAS BEEN INSTALLED THE ENTIRE VEHICLE FEELS AND SOUNDS MUCH TIGHTER. AFTER THE WINDSHIELD WAS REPLACED PROPERLY, I ATTEMPTED TO SECURE SOME FORM OF RESTITUTION FROM ASTON MARTIN FOR ALL OF MY FRUSTRATIONS AN INCONVENIENCE WITH THIS ISSUE IN THE FORM OF NEW ROTORS AND BRAKE PADS AS THE BRAKES ON THIS VEHICLE ARE NOTORIOUS FOR ALMOST CONSTANTLY SQUEALING. TO DATE, THEY HAVE NOT AGREED TO DO THIS, STATING "TO BE HONEST, I DON'T SEE THE CONNECTION BETWEEN A RATTLE AND REPLACING NORMAL WEAR ITEMS ON YOUR CAR." THIS REPLY WAS RECEIVED FROM ASTON MARTIN'S NORTH AMERICAN REP. I RECEIVED BASICALLY THE SAME CAVALIER AND ARROGANT RESPONSES FROM THE UK. NOT ONCE IN ANY OF THEIR REPLIES TO ME DID THEY EVER USE THE WORD "WINDSHIELD", APOLOGIZE FOR ANY INCONVENIENCE, LET ALONE SHOW EVEN THE SLIGHTEST CONCERN THAT MY WELL BEING WAS IN DANGER EVERY TIME THAT I TOOK THIS CAR OUT ON THE ROADS. I HAVE REPORTED THIS INCIDENT TO THE ILLINOIS ATTORNEY GENERAL'S OFFICE BUT HAVE NOT RECEIVED ANY RESPONSE BEYOND CONFIRMATION OF RECEIPT OF MY COMPLAINT. *TR