NHTSA Complaint #10437764 β€” 2010 MAZDA CX-7

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 10437764
Vehicle 2010 MAZDA CX-7
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage 32,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I WAS DRIVING MY MAZDA WHEN IT STARTED MAKING THIS ODD WINDING SOUND. AT FIRST IT WAS NOT TOO LOUD BUT WHEN I TRIED TO SPEED UP TO GET ON THE INTERSTATE, THE SOUND GOT EXTREMELY LOUD. I BROUGHT IT BACK HOME BUT BARELY MADE IT UP THE HILL TO OUR STREET. I HAD THE GAS PEDAL TO THE FLOOR BUT IT HAD NO POWER. I CALLED ROAD SIDE ASSISTANCE AND THEY PICKED UP MY CAR PROMPTLY. WHEN THE DEALERSHIP CALLED ME BACK, THEY REPORTED THAT THE ENGINE HAD "GUNK" IN IT. MY HUSBAND CHANGED THE OIL IN THE CAR BUT WE NEVER SAVED RECEIPTS FOR THE OIL, SO WE HAVE NO PROOF. I BOUGHT THIS CAR BRAND NEW IN 2010. IT ONLY HAS A LITTLE OVER 32000 MILES ON IT. THE DEALERSHIP IS TELLING ME THAT MAZDA WILL NOT PAY FOR THE ENGINE AND IT WILL COST $9000 TO REPLACE THE ENGINE. THE CAR I DROVE PRIOR TO THIS WAS A NISSAN ALTIMA AND WE ALSO DID ALL THE MAINTENANCE TO THIS CAR. I DROVE THE ALTIMA FOR A LITTLE OVER 200,000 MILES AND IT WAS STILL RUNNING WELL WHEN I SOLD IT. IT MAKES NO SENSE TO ME THAT THIS MAZDA HAS A BAD ENGINE AND IT MAKES ME EVEN MORE MAD THAT THEY ARE NOT GOING TO REPLACE THE ENGINE. *KB *TR

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