NHTSA Complaint #10437761 — 2004 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	10437761
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	April 29, 2009
Date Filed	November 29, 2011
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

IN APRIL OF 2009 I BOUGHT A 2004 EXPLORER FROM CAR CONNECTIONS IN PALM BAY FLORIDA! THIS HAS BEEN NOTHING BUT A NIGHTMARE! BUT MY "MAIN" COMPLAINT 2 WEEKS AGO I TOOK THE TRUCK IN FOR REGULAR SERVICE TO FIND OUT THAT MY "OVER DRIVE" GEAR IS GONE. AAMCO EXPLAINED TO ME THAT FORD KNEW THAT AND IT IS A DEFECTIVE PART! SO, TO GET A 2ND OPINION I TOOK MY TRUCK TO MEINEKE, THEY ALSO MADE THE SAME COMMENT OF "THAT IS A DEFECTIVE PART FROM FORD" AND THEY WILL NOT RECALL THE PART! WELL, I AM BEING CHARGED FROM $3,400 TO THE LOWEST OF $2,800 FOR REPAIRS "EXCLUDING" TAX! WHY AM I AND THOUSANDS OF OTHERS PAYING FOR SOMETHING THAT FORD KNEW WAS GOING TO BE A COSTLY REPAIR FOR US CONSUMERS IN THIS HORRIBLE RECESSION! I FEEL THAT WE/I SHOULD BE COMPENSATED IN SOME SORT OF WAY JUST TO HELP FOR SOMETHING BAD THEY SENT OUT. I CAN'T EVEN TRADE THE TRUCK IN DUE TO THE VALUE HAS DECREASED TREMENDOUSLY! I AM STUCK WITH A VEHICLE THAT IS BASICALLY GOING TO RUST IN MY DRIVEWAY FOR BEING SO COSTLY! PLEASE LET FORD KNOW THAT THEY SHOULD HONOR WHAT THEY KNEW WAS WRONG! PLEASE HELP! *KB

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