NHTSA Complaint #10437711 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE MOTOR MOUNT FRACTURED CAUSING THE MOTOR TO DETACH FROM THE VEHICLE. THE DEALER ADVISED THE CONTACT THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIRS SINCE IT WAS NOT A DEFECT AND THE FAILURE OCCURRED FROM AN IMPACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 1,300.