NHTSA Complaint #10436755 — 2011 SUBARU FORESTER

TL* THE CONTACT OWNS A 2011 SUBARU FORESTER. THE CONTACT STATED THAT SHE APPLIED THE BRAKES AT 20 MPH AND THE VEHICLE EXPERIENCED AN INCREASED STOPPING DISTANCE. THE CONTACT STATED THAT THE VEHICLE STOPPED APPROXIMATELY FIVE FEET BEYOND WHERE SHE INTENDED TO STOP. THE FAILURE RECURRED APPROXIMATELY TWO MONTHS LATER WHILE DRIVING AT A LOW SPEED. DURING THE SECOND FAILURE, THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 2,500. THE CONSUMER STATED THE VIN WE HAVE IS INCORRECT. HOWEVER, SHE SUPPLIED THE CORRECT VIN TWICE, BUT IN ONCE CASE, THERE ARE TOO MANY NUMBERS AND THE SECOND CASE, THERE ARE NOT ENOUGH NUMBERS. UPDATED 02/06/12