NHTSA Complaint #10436239 — 2002 NISSAN ALTIMA

2002 NISSAN ALTIMA WAS SERVICED @ RECALL CAMPAIGN IN 2003. THE DEALERSHIP STATES THE REMEDY WAS COMPLETED. HOWEVER MY CAR, OVERTIME, SHOWS THE SYMPTOMS OF A DAMAGED CATALYST SUBSTRATE FROM THE CATALYTIC CONVERTER. THESE SYMPTOMS ARE EXACTLY WHAT IS DESCRIBED IN THE ORIGINAL RECALL NOTICE: NTB03-070D. ADDITIONALLY MY AUTOMOBILE HAS SOOT FROM BURNING OIL IN THE TAILPIPE AND HAS ALWAYS RUN HOT EVEN THOUGH THE DASHBOARD TEMPERATURE GAUGE, ALWAYS STAYED IN THE MIDDLE BETWEEN HOT AND COLD. I HAVE TAKEN MY VEHICLE IN FOR SERVICE AND OTHER RECALL NOTICES, NOTHING WAS EVER SPOKEN OF ABOUT THIS ISSUE. STRANGE THAT AN ASE TECHNICIAN WOULDN'T SEE THESE SYMPTOMS, & REPORT A POTENTIAL PROBLEM. ONLY AFTER MY ENGINE OVERHEATED AND FAILED DID I FIND THE DETAILS OF THIS PROBLEM; WHILE RESEARCHING MY REPAIR OPTIONS ONLINE. THE INSPECTION PROCESS OF THE CATALYTIC CONVERTER IN MY CASE SEEMS TO HAVE NOT BEEN PROPERLY PERFORMED. I CONTACTED THE DEALERSHIP TO ASK FOR THE DETAILED SERVICE RECORDS FOR MY ALTIMA FOR THAT CAMPAIGN. THE SERVICE REP. STATED THE REPAIR WAS PERFORMED. I ASKED THE SERVICE REP. TO PRODUCE THE INSPECTION DOCUMENTATION FOR MY VEHICLE'S CAT. SYSTEM. HE COULD NOT PRODUCE THAT DOCUMENTATION. I NEXT CALLED NISSAN OF NA TO FILE A NOTICE. I STATED MY ALTIMA MAY NOT HAVE HAD THE PROPER REMEDY TO ADDRESS THE RECALL, AND THAT DAMAGE WAS EVIDENT. I WAS INFORMED THAT I WOULD HAVE TO TAKE MY VEHICLE INTO A NISSAN DEALERSHIP FOR AN INSPECTION OF THE CAT. SYSTEM AT MY OWN EXPENSE. AFTER THE RESULTS OF THE INSPECTION ARE NOTED, IF IT IS WARRANTED MY CASE WILL BE ESCALATED TO NISSAN FOR REVIEW. I WOULD LIKE TO FOLLOW UP WITH FURTHER DETAILS IF POSSIBLE. IF I CANNOT AMEND THIS COMPLAINT, I WILL DOCUMENT THE RESULTING FINDINGS IN ANOTHER COMPLAINT AND REFERENCE THIS NUMBER FOR CORRELATION. *TR