NHTSA Complaint #10435331 — 2000 FORD F-150

FORD HAS ISSUED A RECALL FOR DEFECTIVE FUEL TANK STRAPS THAT MAY CORRODE AND CAUSE A POTENTIAL FUEL LEAK. I BROUGHT MY TRUCK IN FOR THE RECALL AND SURE ENOUGH MY STRAPS ARE CORRODED. THE VEHICLE IS AT A FORD DEALERSHIP AND THEY WILL NOT REPLACE THE STRAPS BECAUSE THE CORRODED STRAPS HAVE STARTED TO CORRODE THE TANK. ACCORDING TO THE DEALER THE TANK WILL BEGIN LEAKING IF THEY REPLACE THE STRAPS. THE DEALER CALLED FORD CUSTOMER CARE AND THEY WOULD NOT COVER THE TANK. I ALSO CALLED FORD AND THEY REFUSED TO COVER THE TANK AND ALSO WILL NOT REPLACE THE STRAPS UNLESS I PURCHASE A TANK FROM THEM TO REPLACE. IF MY STRAPS BREAK I WILL LOSE MY TANK AND POTENTIALLY CAUSE A FIRE OR ACCIDENT TO ANOTHER VEHICLE. THE RECALL DOES NOT CURRENTLY ADDRESS ADDITIONAL DAMAGE CAUSED BY THE DEFECTIVE STRAPS. THE DAMAGE TO MY TANK IS A DIRECT RESULT OF THE DEFECTIVE STRAPS AND SHOULD BE COVERED UNDER THIS RECALL. I LEAVE IN NEW ENGLAND AND AM SURE THERE ARE MANY OTHER FORD TRUCKS WITH THE SAME PROBLEM. WHAT RECOURSE DO I HAVE TO GET THIS RESOLVED? SPOKE WITH [XXX], A CUSTOMER SERVICE SUPERVISOR AT FORD CUSTOMER CARE IN FLORIDA, CASE #[XXX]. ANY ASSISTANCE WOULD BE APPRECIATED, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR