NHTSA Complaint #10435182 — 2011 BMW 535I US TIRES

Complaint Details

ODI Number	10435182
Vehicle	2011 BMW 535I US
Component	TIRES
Date of Incident	November 8, 2011
Date Filed	November 10, 2011
Mileage	7,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I TOOK MY 2011, 5351 BMW IN FOR IT'S FIRST SERVICE AND WAS TOLD BY THE SERVICE DEPARTMENT THAT THE 2 FRONT TIRES (GOODYEAR EXCELLENCE RUNONFLAT) HAD BUBBLES OR BULGES IN THE SIDE WALLS AND THAT THEY SHOULD BE REPLACED. I SAW ON LINE THAT OTHERS HAD A SIMILAR PROBLEMS SO I CONTACTED THE BMW SERVICE AGAIN AND WAS TOLD TO CONTACT GOODYEAR. I WENT TO A LOCAL GOODYEAR DEALER WHO CALLED GOODYEAR AND I SPOKE WITH A CLAIMS WOMAN WHO WROTE UP A CLAIM. SHE CONTACTED BMW DEALER AND DEALER CALLED ME. I WAS TOLD THAT ALL OR PART OF REPLACEMENTS COSTS WILL BE COVERED. I AM SCHEDULED ON MONDAY TO DROP CAR OFF TO SEE WHAT WILL BE DONE TO CORRECT THIS DEFECT. *TR

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