NHTSA Complaint #10434595 — 2011 GMC TERRAIN

2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE'S PERFORMANCE AND REQUEST ASSISTANCE WITH REPAIR *TGW THE CONSUMER AT ABOUT 6,000 MILES, THE VEHICLE STARTED JERKING WHEN PICKING UP SPEED. THE JERKING WOULD USUALLY OCCUR WHILE INCREASING SPEED WHEN IT WOULD GET TO APPROXIMATELY 18-40 MPH. THE VEHICLE ALSO STALLED TWICE; ONCE WHEN BACKING OUT OF A PARKING SPACE, AND THE SECOND TIME WHEN MOVING FORWARD FROM A PARKING SPACE. WHEN DRIVING THE CAR FOR THE FIRST 2,000 MILES, THE CONSUMER STATED SHE DROVE THE VEHICLE IN STANDARD MODE. THEREAFTER, SHE DROVE IN ECONOMY MODE. WHEN THE VEHICLE STARTED JERKING AND HESITATING, SHE STOPPED DRIVING IN ECONOMY MODE. WHEN THE CONSUMER ARRIVED AT THE DEALER, SHE WAS INFORMED A RECALL WAS ISSUED 6-8 WEEKS PRIOR. HOWEVER, THE CONSUMER NEVER RECEIVED A NOTICE. THE RECALL WAS PERFORMED AND THE DEALER STATED THE PROBLEM SHE WAS EXPERIENCING WAS AN EXTENSION OF THE RECALL ISSUE. THE VEHICLE DID NOT STALL ANYMORE AFTER THE RECALL ISSUE WAS FIXED. HOWEVER, THE JERKING DID CONTINUE. THE CONSUMER RETURNED TO THE DEALER, BUT THEY INSISTED THERE WAS NOTHING WRONG WITH THE VEHICLE, AS IT WAS A NORMAL CHARACTERISTIC. THE CONSUMER WENT TO THE DEALERSHIP WHERE THE VEHICLE WAS LEASED TO HAVE THEM INSPECT IT. THEY STATED THE SHIFT ADAPTIVE LEARNS NEEDED TO BE REST. THE CONSUMER STATED AFTER LEAVING THE DEALERSHIP AND DRIVING SEVERAL BLOCKS, THE JERKING RETURNED. *JB