NHTSA Complaint #10434423 — 2008 FORD EXPEDITION

MY VEHICLE WAS INVOLVED IN AN ACCIDENT WHILE COMING INTO A CUB TO GET ONTO THE FREEWAY THE VEHICLE IN FRONT OF ME MADE A SUDDEN STOP IN AN EMERGENCY PANIC I HIT MY BRAKES AND MY EXPEDITION NEVER ATTEMPTED TO STOP. AS I EXPLAINED TO TWO OF OFFICERS ON THE SCENE I WAS STANDING ON MY BRAKES AND IT WOULD NOT STOP. THE FOLLOWING BUSINESS DAY I WAS GIVEN INFORMATION FROM MY INSURANCE COMPANY THERE WAS A RASH OF PROBLEMS WITH THE BRAKES ON THIS PARTICULAR MODEL. FOLLOWING THE REPAIRS THE DEALERSHIP KEPT MY VEHICLE FOR 3 WEEKS TRYING TO FIGURE OUT WHAT HAPPENED TO MY BRAKE AND DISCOVERED FROM THE COMPUTER THERE WAS A PROBLEM PRIOR TO ME HAVING THE ACCIDENT. THE DAY I WENT TO PICK IT UP AFTER THREE WEEKS IN THE SHOP FOR BRAKES ALONE AGAIN I WAS PUT INTO MY FOURTH RENTAL VEHICLE BECAUSE THE TRUCK NEVER LEFT THE SHOP. TODAY MY BRAKES STILL WILL NOT STOP PROPERLY AND TO TOP IT OFF AFTER GIVING FORD A COPY OF THE RECALL FOR THE BRAKES, SENSORS, AND TRANSMISSION BY THE WAY OF WHICH THE DEALERSHIP HAS SUPPOSEDLY ADJUSTED PRIOR TO THE ACCIDENT I STILL GOT STUCK WITH THE REPAIR BILLS. I TALKED WITH A CERTIFIED FORD BRAKE SPECIALIST THE DAY I GOT MY VEHICLE FROM THE SHOP AND EXPLAINED WHAT HAPPENED, WHAT THE DEALERSHIP SAID AND DID AS WELL AS MY BRAKES STILL GO TO FLOOR BUT NOT TO MY SURPRISE HE TOLD ME IT WAS NOT RIGHT AND NEEDED TO GO BACK BECAUSE THE VEHICLE STILL IN NOT SAFE TO DRIVE BUT THE DEALERSHIP INSIST THESE BRAKE ARE SUPPOSE TO BE SOFT AND SQUISHY AS THE SHOP FOREMAN TOLD ME. THERE IS A SERIOUS PROBLEM WITH THIS VEHICLE AND UNFORTUNATELY IT IS MY ONLY MODE OF TRANSPORTATION AND I CAN'T AFFORD TO TRADE IT OR GET ANOTHER AT THIS TIME BUT SERIOUS SAFETY ISSUES DO EXIST. *TR