NHTSA Complaint #10434155 — 2010 NISSAN FRONTIER

WITH THE TREND TOWARDS LAWS BANNING HAND HELD CELL PHONE OPERATION I PURCHASED A 2010 NISSAN FRONTIER PRO4X ON MARCH 4, 2010 WHICH INCLUDES A HANDS FREE FEATURE. THE HANDS FREE CAPABILITY OF MY TRUCK WOULD NOT SUPPORT SAFE DRIVING IN STATES THAT HAVE OR HAVE PENDING LEGISLATION THAT BAN HAND HELD CELL PHONE OPERATION WHILE DRIVING. SINCE DAY ONE NAME RECOGNITION FAILS TO FIND THE CORRECT PERSON. ALL PERSONS CALLED COMPLAIN ABOUT LOW, DISTANT SOUNDING VOLUME WITH HIGH LEVELS OF BACKGROUND NOISE (TUNNEL EFFECT). INITIALLY THE POOR PERFORMANCE WAS BLAMED ON MY IPHONE 3GS WHICH WAS AND IS KEEP CURRENT. DEALER MANAGEMENT AND TECHNICIANS FAILED TO CORRECT OR IMPROVE THE HANDS FREE PERFORMANCE. MY DEALER'S SERVICE ADVISOR AND TECHNICIANS (4) IN FIVE AND HALF HOURS USING THEIR OWN IOS AND ANDROID EQUIPPED PHONES FAILED TO GET PROPER HANDS FREE PERFORMANCE IN MY TRUCK, OR, IN A NEW 2011 NISSAN FRONTIER PRO4X. DURING THE TIME MY TRUCK WAS BEING TROUBLED SHOT I TEST DROVE A 2011 NISSAN QUEST. MY IPHONE 3GS PAIRED AND NAMES WERE RECOGNIZED PERFECTLY. I RECENTLY BOUGHT AND TRIED AN IPHONE 4 AND A MOTOROLA DROID X IN MY TRUCK. NAME RECOGNITION STILL DOES NOT WORK AND CALL QUALITY REMAINS UNSATISFACTORY. NISSAN FACTORY TECHNICIANS WERE CONTACTED AND NO SUCCESSFUL SOLUTION WERE PROVIDED NOR WAS THERE ANY INDICATION THAT FOLLOW UP ACTIONS INITIATED. *TR