NHTSA Complaint #10433889 — 2009 FORD ESCAPE

THE ENTIRE INTERIOR OF THE CAR WHERE ANY METAL IS EXPOSED IS COMPLETELY RUSTED OUT. ALL THE EXPOSED METAL COMPONENTS INCLUDING THE TRACKS FOR THE FRONT SEATS, THE UNDERSIDES OF THE SEATS, THE BOLTS HOLDING THE SEATS IN PLACE, AND ANY PIECES OF METAL ON THE INTERIOR OF THE CAR THAT ARE EXPOSED ARE COMPLETELY RUSTED OUT. THE CAR WAS TAKEN INTO THE DEALER AND I WAS TOLD THAT FORD DOES KNOW ABOUT THIS "PROBLEM" AND IT IS BECAUSE ALL OF THE METAL ON THE INSIDE OF THE CAR IS UNTREATED METAL AND THIS WILL RUST. I WAS FURTHER TOLD THAT THIS IS A "COSMETIC" PROBLEM AND BECAUSE THE CAR IS STILL FUNCTIONING THEN THEY ARE NOT RESPONSIBLE FOR FIXING THE PROBLEM. THE INTERIOR OF THE CAR LOOKS LIKE AN OLD, NEGLECTED CAR INSTEAD OF A TWO YEAR OLD PRISTINE LOW MILEAGE CAR THAT IT IS. FORD REFUSES TO FIX THIS PROBLEM UNTIL THE MECHANISMS COMPLETELY RUST OUT AND FALL APART. *TR