NHTSA Complaint #10433208 — 2005 FORD EXPLORER

THE ACTIVHEAT HEATED CAR SEAT COVER MODEL # 6HCSCBL24 WAS RECALLED BECAUSE THE SEAT COVER COULD OVERHEAT AND BURN ME. ON AUGUST 12, 2011 I MAILED IN MY REQUEST FOR A NEW SEAT COVER ALONG WITH A 3" X 5" SECTION OF THE FRONT MESH FABRIC OF THE SEAT COVER TO ACTIVHEAT SEAT RECALL, C/O ATLAS NORTH, PO BOX 873, WOODBURY, NJ 08096. THE RECALL LETTER STATED THAT I WOULD RECEIVE THE NEW SEAT COVER IN 30 DAYS. IT HAS BEEN OVER 60 DAYS AND I HAVE NOT RECEIVED THE REPLACEMENT SEAT COVER. I HAVE CALLED 800-541-3722 TWICE TO INQUIRE ABOUT THE RECALL. THE ANSWERING SERVICE HAS TAKEN MY NAME AND PHONE # AND SAID THEY WOULD CALL ME. I HAVE NOT RECEIVED A CALL. PLEASE HELP ME OBTAIN THE NEW SEAT COVER.