NHTSA Complaint #10433027 — 1998 FORD F-150

TL* THE CONTACT OWNS A 1998 FORD F150. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V385000 (FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY: MOUNTING). THE DEALER MADE REPAIRS TO THE VEHICLE BUT SHORTLY AFTER, THE VEHICLE BEGAN TO EXPERIENCE A FAILURE IN WHICH FUEL WOULD LEAK WHEN REFUELING. THE DEALER INFORMED THE CONTACT THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE AND THAT SHE WOULD HAVE TO PAY TO REPAIR THE FUEL TUBING AND THE FUEL TANK. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT UNLESS THEY SAW THE LEAK FROM THE STRAPS THAT THEY WOULD NOT PAY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 250,000. UPDATED 11/03/11. *JB UPDATED 11/14/11 *BF THERE WAS A SLIGHT LEAK NOTICED AT FUELING AND THE CONTACT NOTICED ONE OF THE FUEL TANK STRAPS HAD BROKEN OFF AND THE FUEL TANK WAS TILTED DOWN. THE DEALER REPLACED THE FUEL TANK STRAPS TO THE VEHICLE. BUT, IMMEDIATELY AFTER, FUEL BEGAN TO SPRAY ONTO THE GROUND WHEN ATTEMPTING TO REFUEL. THE DEALER EXPLAINED IT WAS CLEARLY RELATED TO THE FAILURE REPAIRS AS IDENTIFIED BY THE RECALL HOTLINE AND THAN MANY CUSTOMERS WERE EXPERIENCING THE PROBLEM. THE DEALER EXPLAINED THAT THE HOTLINE APPROVED THE REPAIRS AND TANK REPLACEMENT FOR SOME AND THEN ARBITRARILY NOT FOR OTHERS. THE RECALL HOTLINE REFUSED TO MAKE ANY REPAIRS OTHER THAN THE FUEL TANK STRAP REPLACEMENT. THE DEALER INFORMED THE CONTACT THAT DUE TO THE RECALL REFUSAL, HE WOULD HAVE TO PAY FOR THE REPAIR TO REPLACE THE FUEL TANK. THE MANUFACTURER WAS NOTIFIED AND STATED THAT UNLESS THEY SAW THE LEAK FROM THE STRAPS THAT THEY WOULD NOT PAY FOR THE REPAIRS. UPDATED 01.23.12