NHTSA Complaint #10432978 — 2011 VOLKSWAGEN JETTA

FUEL SYSTEM, DIESEL issue reported to NHTSA

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Complaint Details

ODI Number	10432978
Vehicle	2011 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	October 19, 2011
Date Filed	October 27, 2011
Mileage	13,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF

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