NHTSA Complaint #10432774 — 2004 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	10432774
Vehicle	2004 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	September 2, 2011
Date Filed	October 25, 2011
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I HAVE A 2004 FORD EXPLORER, ABOUT A MONTH AGO I NOTICED THE PLASTIC HINGE FOR THE BACK TAILGATE GLASS WAS BREAKING OFF. AFTER VISITING SEVERAL FORD USED CAR LOTS, I SEEN SEVERAL EXPLORERS WITH THE BROKEN HINGE AND REALIZED THIS IS A VERY COMMON PROBLEM. I HAVE CONTACTED FORD AND EXPRESSED MY CONCERNS, BUT THEY ARE STANDING BY THEIR PRODUCT. I RECIEVED AN ESTIMATE OF $360 TO REPAIR THE HINGES, BUT BEING A SINGLE PARENT OF FOUR THERE IS NO WAY I COULD AFFORD TO HAVE THIS REPAIR DONE. I HOPE THAT FORD WILL STEP UP AND RECALL THIS ISSUE BUT NO LUCK YET. *TT

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