NHTSA Complaint #10432440 — 2010 FORD FUSION

WHILE DRIVING ON INTERSTATE I-81 THE DASH LIGHTS STARTED GOING COMPLETELY OFF AND STAYING OFF FOR QUITE SOMETIME BEFORE COMING BACK ON. I WAS NOT REALLY SURE IF I HAD HEADLIGHTS UNTIL LATER WHEN STOPPING BEHIND SOMEONE ON MY DESTINATION AND WAS ABLE TO SEE MY HEADLIGHTS IN THEIR REAR CAR. THE WEATHER WAS HORRIBLE, RAINING VERY HARD AND VISIBILITY WAS REALLY ONLY A FEW FEET AWAY. I TURN ON MY FOG LIGHTS JUST IN CASE I HAD NO HEADLIGHTS. I HAD HOPED THEY WORK BUT I DID NOT GET OUT IN THE POURING RAIN TO CHECK. FORTUNATELY, THIS INCIDENT WAS DURING THE DAYTIME AND NOT AT NIGHT. THIS COULD HAVE LEAD TO A FATAL ACCIDENT IF IT WAS AT NIGHT. I FEEL THAT OTHERS SHOULD BE AWARE OF THIS PROBLEM AND FORD SHOULD TAKE CARE OF IT WITH NO COST TO OWNER. ALSO THE SPOTS ON THE CHARCOAL DASH SHOULD BE DEALT WITH BY FORD BECAUSE THERE IS SOME REASON OTHER THAN SUNLIGHT OR CLEANER THAT HAS CAUSE THIS, FOR I HAVE ONLY CLEAN DASH WITH A DAMP CLOTH AND THE CAR HAS BEEN GARAGE KEPT EXCEPT FOR THE TIME IT SPENT ON THE DEALERSHIP LOT. THERE ARE MANY COMPLAINTS ON THE CHARCOAL DASH ON THE FORD FUSION ONLINE. THE DEALERSHIP SERVICE DEPARTMENT WAS VERY RUDE WHEN I ASK ABOUT THIS PROBLEM AND SEEM TO CARE LESS ABOUT THEIR CUSTOMERS ON THIS BEHALF AND ACCUSE ME OF USING SOME TYPE OF HARSE CLEANER ON IT...WOULD NOT EVEN LISTEN TO WHAT I HAD TO SAY. LETS HOPE THAT FORD STAYS BEHIND THEIR CUSTOMERS WITH PROBLEMS ON THE FUSION SINCE IT DOES HAVE SOME PROBLEMS. *TR