NHTSA Complaint #10432423 — 2011 HONDA ACCORD

MY CAR HAS A STEERING SHIMMY AND VIBRATION PROBLEM THAT BEGAN AS MILD AND IS NOW SEVERE AND VIBRATES THE ENTIRE VEHICLE. HONDA BALANCED MY TIRES SEVERAL TIMES, THEN REPLACED ALL 4 MICHELIN PILOT TIRES WITH 4 NEW ONES. THOSE HAD TO BE REPEATEDLY BALANCED AND THEN WERE REPLACED A 2ND TIME IN LESS THAN 1,000 MILES. THE 2ND SET WAS REPEATEDLY BALANCED WITH NO RESULTS. BOTH FRONT AXLES WERE REPLACED AND BOTH FRONT ROTORS WERE REPLACED WITH THE VIBRATION NEVER CHANGING. HONDA'S AREA REP AGREED TO REPLACE WHEELS AND TIRES WITH AFTER MARKET BBS WHEELS AND BRIDGESTONE SERENITY TIRES TO RULE OUT WHEEL AND TIRE PROBLEMS. PROBLEM DID NOT CHANGE AND HAS NOW GOTTEN WORSE AS THE MILEAGE INCREASES. (9K MILES NOW). YOU CAN GOOGLE 2011 HONDA ACCORD SHIMMY PROBLEM AND SEE THAT THE PROBLEM IS WIDESPREAD IN THE USA AND CANADA, BUT HONDA USA IS TELLING ME THAT I AM THE ONLY ONE. I HAVE BOUGHT 4 BRAND NEW ACCORD EXL V6 CARS IN 8 YEARS, HAVE LOVED THESE CARS, AND AM VERY SURPRISED THAT HONDA IS FLAT OUT LYING TO ME. MY DEALER HAS BEEN HELPFUL AND SUPPORTIVE, AND THE AREA REP HAS BEEN DILIGENT IN HIS EFFORTS, TOO. HOWEVER HONDA USA IS STONEWALLING ME, BY NOT RETURNING CALLS, AND DELAY AFTER DELAY. I HAVE ASKED FOR A BUYBACK UNDER LEMON LAW STATUTE, AS THE DEALER SAYS THAT THEY CANNOT FIX THIS PROBLEM, THAT THEY DEFINITELY ACKNOWLEDGE. (THEY REPLACED TIRES 3 TIMES, AND WHEELS AND AXLES ONCE) HONDA USA IS TAKING THE POSITION THAT THIS IS NOT A BIG DEAL, BUT THE VEHICLE IS NOT SAFE TO DRIVE. HONDA USA TOLD ME TO TAKE THE CAR BACK TO THE DEALER TODAY, BUT THE DEALER DOESN'T WANT IT AND SAYS THAT HONDA IS DONE CHASING THE PROBLEM. CAN YOU HELP ME UNDERSTAND MY OPTIONS, AND IF YOUR ADMINISTRATION CAN ASSIST ME IN GETTING HONDA'S ATTENTION AT (HOPEFULLY) A HIGHER LEVEL OF MANAGEMENT? I SINCERELY APPRECIATE ANY SUGGESTIONS THAT YOU CAN OFFER. *TR