NHTSA Complaint #10430272 — 2001 BMW 5 SERIES

THE HEADLIGHT'S HAVE MANUAL ADJUSTERS ON EACH SIDE, BOTH OF MY HEADLIGHTS POINT TOWARDS THE GROUND BECAUSE THEY ARE BROKEN, I TRIED TO ADJUST THE BEAM AND BOTH SIDES JUST CLICK. THIS IS A MAJOR SAFETY HAZARD BECAUSE AT NIGHT IT LIMITS YOUR VISION AHEAD TO ABOUT 10 TO 20 FEET. I OWN OTHER VEHICLE'S THAT ARE OLDER THAN THIS VEHICLE AND THE HEADLIGHTS HAVE NEVER BEEN A PROBLEM. I AM A MEMBER OF A FORUM FOR THIS PARTICULAR MODEL CAR AND MORE THAN HALF, IF NOT EVERY MEMBER HAS ENCOUNTERED THIS PROBLEM. THE SOLUTION FROM MY DEALER WAS TO REPLACE BOTH HEADLIGHTS FOR A TOTAL OF $1000.00 PLUS. I DON'T THINK A HEADLIGHT SHOULD HAVE TO BE REPLACED ON A VEHICLE AND THIS IS A WELL KNOWN AND DOCUMENTED PROBLEM. THE SAFETY OF MY FAMILY IS AT RISK BECAUSE OF THE POOR DESIGN OF THESE HEADLIGHTS. THE ADJUSTER'S JUST CLICK AND THE HEADLIGHTS ALWAYS POINT TOWARDS THE GROUND, IM PRETTY SURE IT WAS MADE THIS WAS TO INCREASE VISIBILITY OF THE ROAD AND HAZARDS AHEAD BUT IF THE MECHANISM IS BROKEN THEN THE SAFETY HAS BEEN COMPROMISED. WHILE DRIVING AT NIGHT MY VISION AHEAD IS VERY LIMITED, IT PRESENTS A VERY SERIOUS SAFETY HAZARD BECAUSE YOU SHOULD HAVE A BETTER VIEW OF THE ROAD AHEAD OF YOU AS OTHER CAR'S HAVE. THIS SHOULD BE ADDRESSED AND IT SHOULD HAVE BEEN A RECALL BY BMWNA FOR ALL USA OWNERS OF THIS TYPE OF HEADLIGHT. *TR