NHTSA Complaint #10429504 — 2003 HUMMER H2

AFTER VISITING PARADISE CHEVROLET FOR THE SERVICE OF GM HUMMER H2, 2003, IT WAS BROUGHT TO MY ATTENTION THAT THE HYDRO BOOSTER ASSEMBLY AS WELL AS THE PITMAN ARM ASSEMBLY NEED TO BE REPLACED. AFTER FURTHER INVESTIGATION I FOUND THAT THESE PART WERE ON RECALL FROM HUMMER (I HAVE PROOF OF THE RECALL). ON OCTOBER 11, 2011, AT APPROXIMATELY 2:20 P.M., I CALLED GENERAL MOTORS HUMMER DIVISION AS THE NOTICE INSTRUCTED THE CUSTOMER TO DO SO, THEIR CONTACT NUMBER FOR HUMMER IS 1 (866) 436-6375. I CONTACTED GM'S HUMMER DIVISION AT THIS NUMBER, EXPLAINED THE SITUATION AND THE CUSTOMER REPRESENTATIVE SAID THERE WAS NO SUCH RECALL EVEN AFTER EXPLAINING WITH PROOF OF SAME. I THEN ASKED TO SPEAK WITH A SUPERVISOR I WAS REFUSED, ASKED FOR A MANAGER I WAS REFUSED, ASKED FOR CORPORATE TELEPHONE NUMBER. I WAS LEFT ON HOLD FOR OVER 15 MINUTES AND FINALLY HUNG UP AFTER REALIZING THAT THE CUSTOMER SERVICE REP. WAS NEVER GOING TO COME BACK ON THE TELEPHONE LINE. GM IS REFUSING TO HONOR THEIR OWN RECALL, I NEED HELP PLEASE, THANK YOU! *KB