NHTSA Complaint #10429477 — 2000 FORD F-150

WAS GOING TO FORD DEALER FOR GAS TANK STRAP RECALL DUE TO STRAPS THAT HAVE POOR CORROSION PROTECTION. AS I WAS ENROUTE TO DEALER I APPLIED MY BRAKES DUE TO A CAR RUNNING A STOP SIGN AND MY BRAKES GAVE WAY AND I JUST MISSED A SERIOUS ACCIDENT. I CHECKED MY BRAKE LINE WHERE THE LEAK WAS AND DUE TO VERY POOR RUST THE LINE BLOW OUT. I ASK THE DEALER WHEN PERFORMING THE RECALL REPAIR COULD HE FIX THE LINE AND WAS STATED A 600.00 CHARGE. WHILE AT THE DEALER I CALLED FORD VP OF CUSTOMER SERVICE FRED TONEY WHO THEN SENT ME TO MR. FEDDERS. I TALKED TO A PERSON FROM HIS OFFICE AND TOLD THEM THAT FORD HAS A BIG PROBLEM ON BRAKE LINES RUSTING AND BECAUSE OF THAT I JUST MISSED HAVING A SERIOUS ACCIDENT. I ASK FORD TO FIX THE LININGS AT NO CHARGE AND TAKE THE LINE FOR OBSERVATION. I WAS TOLD THAT SINCE THE TRUCK IS 10 YEARS OLD AND HAS 200,000MILES ON IT THEY WILL NOT DO ANYTHING. I STATED THAT FORD HAS NO PROBLEM REPAIRING THE GAS STRAPS OF A 10 YEAR OLD TRUCK. ANYWAY HAD MY TRUCK TOWED TO MY MECHANIC AND REPAIRED. THEY REPLACED THE FRONT LINES AND INTERMEDIATE BRAKE LINES DUE TO POOR CORROSION. I WAS TOLD MY PASSENGER SIDE LINE AND BOTH REAR LINES ARE IN GREAT SHAPE, NO RUST AND COATED. I TOLD FORD ABOUT THIS AND SAID I WANT A FORD REP TO INSPECT MY COATED BRAKE LINES. AND MY DEFECTED LINE WHICH I KEPT FOR PROOF. I ASK FORD WHY SOME LINE WERE COATED AND SOME WERE NOT. I WAS TOLD THAT FORD DOES NOT COAT THE LINES. WE HAVE A SERIOUS PROBLEM HERE AND COULD RESULT IN MANY DEATHS. IF THE OTHER LINES WERE COATED I WOULD HAVE NOT HAD THIS PROBLEM. FORD JUST WROTE THIS WHOLE THING OFF. I EXPECT NHTSA TO GET BACK TO ME AS SOON AS POSSIBLE. I EXPECT MY TRUCK TO BE INSPECTED AND THE LINE THAT I HAVE KEPT TO BE INSPECTED. I AM NOW NOTIFYING NHTSA AND FORD HAS BEEN NOTIFIED ABOUT THIS PROBLEM AND IS ON RECORD IN THE EVENT NOTHING IS DONE AND PEOPLE GET KILLED THE PARTIES WILL HAVE A PROBLEM. *KB