NHTSA Complaint #10429389 — 2002 HONDA CR-V

I CALLED HONDA ABOUT MY AIR CONDTIONING SYSTEM AND DID AS THEY SAID. I BROUGHT MY CAR TO AN ACCREDITED HONDA DEALERSHIP AND HAD IT DIAGNOSED (WHICH I HAD TO PAY OUT OF MY OWN POCKET). THEY QUOTED ME $4,000. I CONTACTED HONDA USA AND AFTER THREE MONTH I FINALLY HEARD BACK FROM THEM, I INFORMED THEM THAT I WAS NOT THE FIRST TO HAVE THIS PROBLEM, THAT I HAD GONE ONLINE AND FOUND THAT I WAS NOT THE ONLY HONDA OWNER WHO HAVE HAD THERE AIR CONDITIONING SYSTEM BREAK. THE HONDA REPRESENTATIVE TOLD ME THAT THEY CAN NOT GO BY WHAT I READ ON THE INTERNET. WHICH IS TRUE TO A POINT BUT I THINK THEY HAD HAVE MANY COMPLAINTS ABOUT THIS PROBLEM ALREADY BECAUSE THE REPRESENTATIVE USE THE SAME DESCRIPTION I HAVE READ ABOUT THE AIR CONDITIONING UNIT, WHICH WAS "AIR CONDITIONING UNIT HAS CRACKED CAUSING SHARDS OF METAL TO PLUG UP THE UNIT, CAUSING A COMPLETE REPLACEMENT OF THE ENTIRE AIR CONDITIONING UNIT. HONDA USA QUOTED ME $3,991 TO FIX MY A/C WITH A DEADLINE OF 60 DAYS TO ACCEPT OR THEY WOULD RECIND THE "DISCOUNT" OFFER. I KNOW A/C PROBLEMS IS NOT A SAFETY ISSUE BUT I FEEL THAT HONDA KNEW OR KNOWS ABOUT THIS PROBLEM AND SHOULD RECALL OR SHOW THERE LOYAL OWNERS THAT THEY CARE. UNTIL SUCH TIME I AM NOW A FORMER HONDA CUSTOMER. *KB