NHTSA Complaint #10429381 — 2003 MITSUBISHI LANCER

THE HEATER KNOB ON MY MITSUBISHI LANCER WAS HARD TO TURN FROM HOT TO COLD FROM THE VERY FIRST TIME I GOT THE CAR WITH 65000 MILES. ONE DAY THE KNOB BROKE. I WENT TO THE OFFICIAL DEALER AND THEY TOLD ME THEY HAD TO REPLACE THE ENTIRE HEATING DASHBOARD PIECE AND I PAID OVER 400.00. THE KNOB EVEN AFTER THIS WAS NOT EASY TO TURN AND AFTER A YEAR AND A HALF BROKE AGAIN. NOW I FIND THAT MANY OTHER PEOPLE HAD THE SAME PROBLEM. THE DEALER NEVER MENTIONED THIS OR OFFERED ANY ALTERNATE SOLUTION WHEN I MENTIONED THE KNOB WAS STILL HARD. I CAN'T DEFROST MY WINDSHIELD SINCE I CANNOT CHANGE THE TEMPERATURE. MY WINDOWS GET ALL STEAMY AND I CAN'T SEE WHILE DRIVING. IF I TRY TO REACH UNDER THE DASHBOARD WHILE DRIVING TO MOVE THE PLASTIC PART THAT CONNECTS TO THE HEATER IS HAZARDOUS SINCE I HAVE TO BEND AND TRY TO REACH UNDER MY DASHBOARD. THIS SHOULD BE A RECALL!! *KB