NHTSA Complaint #10429188 — 2002 DODGE RAM 1500

I HAVE FOUND THROUGH RESEARCH OF HOW TO FIX MY DASHBOARD WHICH IS NOW SEVERELY CRACKED THAT IT'S CAVING IN, THAT DODGE HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND IS NOT FIXING. THIS IS A SAFETY ISSUE AS THERE ARE NOW SHARP PIECES OF PLASTIC DASH THAT COULD HURT MYSELF OR PASSENGER IN AN ACCIDENT OR OTHER CIRCUMSTANCES. I WAS TRYING TO FIND HOW TO FIX MY DASH BUT NOW SEE DODGE IS AT LEAST REPAIRING SOME DASHES OR PAYING HALF TOWARDS REPLACING THE DASH. I SHOULD NOT HAVE TO PAY TO FIX THIS PROBLEM IF DODGE IS NOW STARTING TO FIX OR AT LEAST ADDRESS THE ISSUE. I CURRENTLY HAVE MY 2002 DODGE RAM 1500, A 2004 CHRYSLER TOWN AND COUNTRY AND A 2008 DODGE GRAND CARAVAN AND HAVE BOUGHT AT LEAST TWO DOZEN CHRYSLER PRODUCTS AND FEEL I HAVE BEEN A STAUNCH SUPPORTER OF CHRYSLER, EVEN THROUGH THE HARD TIMES THEY HAVE HAD. I FEEL THIS TYPE OF LOYALTY I HAVE SHOW SHOULD BE REWARDED WITH ACKNOWLEDGEMENT ON REPAIR OF MY DASH. I AM BUYING A NEW CAR NEXT YEAR AND HAVE STARTED LOOKING AT OTHER MAKES DUE TO SOME OF THE QUALITY PROBLEMS I AM ENCOUNTERING ON ALL 3 OF MY CURRENT CHRYSLERS BUT THE DASHBOARD MAKES ME THE MOST UPSET BECAUSE IT HAS BEEN KNOWN AND NOT FIXED FOR LOYAL CUSTOMERS LIKE ME OR EVEN NEW CUSTOMERS SO THAT THEY WILL RETURN AND BUY OTHER CHRYSLER PRODUCTS IN THE FUTURE. FIX THIS DASHBOARD PROBLEM NOW! IT'S THE RIGHT WAY TO DO BUSINESS WITH PEOPLE/CUSTOMERS!! *TR