NHTSA Complaint #10429170 — 2010 MAZDA MAZDA6

LEASED NEW 2010 MAZDA 6 OCTOBER 2009. ABOUT 3 MONTHS LATER, I TURNED THE LUMBAR ADJUSTMENT KNOB, AND A LOUD POP HAPPENS AND THE KNOB STARTS FREEWHEELING. THE LUMBAR KNOB CONNECTION (SHAFT/WHATEVER IT IS) TO THE INTERNALS BROKE. MANY MONTHS LATER, I CALLED TO MAKE AN APPOINTMENT AT THE SAME TIME AS A RECALL CAME OUT. MEDICAL CONDITIONS PREVENTED ME FROM KEEPING THAT APPOINTMENT, SO I CALLED AND CANCELED IT. SO TODAY, 10/07/11 I TOOK IT IN FOR THE RECALL AND THE BROKEN LUMBAR KNOB CONNECTION SO THAT PARTS COULD BE ORDERED TO FIX IT. TURNS OUT THERE WERE 2 OTHER RECALLS TOO, SO THAT WAS ADDED TO THE LIST. ABOUT 2 1/2 HOURS LATER, THE CAR IS BROUGHT UP. THE SERVICE ADVISER SAYS THAT THE TECH SEES THERE ARE AFTERMARKET SEAT COVERS ON THE SEATS, AND THEREFORE WHOEVER PUT THOSE ON, BROKE THE LUMBAR KNOB CONNECTION. (THE AFTERMARKET SEAT COVERS ARE ON THERE BECAUSE THE MATERIAL USED FOR THIS MODELS SEATS IS PRONE TO EXCESSIVE WEAR, AND SINCE THIS IS A LEASE, I DON'T WANT THAT.) I ADVISED THE SERVICE ADVISER AND SERVICE MANAGER THAT THE SEAT COVERS WERE JUST RECENTLY PUT ON, (LAST WEEK OF AUGUST 2011) AND IN NO WAY HAD ANYTHING TO DO WITH THE BROKEN LUMBAR KNOB CONNECTION. THE SERVICE ADVISER SAID THAT I WOULD HAVE TO BRING IT IN ANOTHER TIME FOR THE REGIONAL REP TO LOOK AT IT, TO DETERMINE IF IT WOULD BE FIXED OR NOT. I AGAIN ADVISED, THAT IT HAD ABSOLUTELY NOTHING TO DO WITH IT, AND BESIDES THAT, IT'S JUST NYLON FABRIC THAT'S PUT OVER THE SEAT CUSHIONS. AND THEY WERE NOT EVEN ON WHEN IT HAPPENED. THE SERVICE MANAGER SAID THAT'S THE ONLY WAY THAT THE DEALERSHIP CAN GET PAID FOR IT, IS IF THE REP SAYS SO. SO, THE SERVICE MANAGER, SERVICE WRITER, AND TECHNICIAN AT BOB MOORE MAZDA OKC ARE SAYING I'M LYING ABOUT HOW THE LUMBAR KNOB CONNECTION BROKE. ALSO, WHEN THE VEHICLE WAS RETURNED TO ME, THE TECH HAD REINSTALLED THE SEAT BELT TWISTED. SHOWS THE QUALITY OF SERVICE THERE. *TR