NHTSA Complaint #10429124 — 2011 FORD F-250 SD

BELOW IS A COMPLAINT LETTER THAT WAS SENT TO FORD TODAY. I PREVIOUSLY FILED A COMPLAINT WITH THE NHTSA. SO FAR THEY ARE HOLDING MY TRUCK HOSTAGE AND NOT FIXING THE PROBLEM. PLEASE DO SOMETHING. IT SEEMS THAT THERE ARE MANY TRUCK OF THIS TYPE AND MODEL THAT HAVE THE SAME PROBLEM. PLEASE SEE FORDFORUM.ORG UNDER THE HEADING OF VIOLENT FRONT END SHAKING. MY 2011 F-250 HAS BEEN AT GUS MUCHADO FORD IN PALMETTO BAY FLORIDA FOR THE PAST 4 DAYS FOR A WOBBLE IN THE FRONT END WHEN YOU HIT A BUMP. THE DEALER TELLS ME THAT THEY ARE WORKING WITH ENGINEERS AT FORD. THE PROBLEM IS THAT THE MECHANIC CAN ONLY EMAIL THE ENGINEER, HE THEN HAS TO WAIT FOR THE ENGINEER TO READ THE EMAIL AND RESPOND. THEN THE ENGINEER HAS TO WAIT FOR THE MECHANIC AND SO ON. IN THE 4 DAYS THEY HAVE HAD MY TRUCK ONLY 2 THINGS HAVE BEEN LOOKED AT. WHEN I WAS THERE THIS AFTERNOON MY TRUCK WAS PARKED OUT IN THE BACK PARKING LOT AND NOT BEING WORKED ON. WHEN I ASKED WHY IT WAS NOT BEING WORKED ON THEY RESPONDED THAT THEY WERE WAITING FOR THE ENGINEER TO TELL THEM WHAT TO DO NEXT. I DESPERATELY NEED FOR SOMEONE AT FORD TO STEP UP AND TAKE CONTROL OF THIS SITUATION. IF THIS MEANS SENDING AN ENGINEER TO THE DEALERSHIP, SO BE IT. AT THIS RATE I MIGHT NEVER SEE MY TRUCK AGAIN. BECAUSE OF THIS SLOW RESPONSE FROM THE DEALER AND FROM FORD TO REMEDY THE PROBLEM, I HAD NO CHOICE BUT TO RENT A TRUCK THIS AFTERNOON. I AM PAYING $60.00 A DAY FOR A TRUCK THAT IS NOT EVEN COMPARABLE TO MY F-250. WHEN I ASKED THE DEALER TO PICK UP THE RENTAL FOR ME DO TO THIS OBVIOUS FORD ISSUE, THE SERVICE MANAGER AUTHORIZED A VOUCHER FOR A WHOPPING $18.00. THIS WON'T EVEN PAY FOR THE GAS NEEDED TO DRIVE THE RENTAL FOR THE WEEKEND. *TR