NHTSA Complaint #10428909 — 2011 GMC TERRAIN

I WAS DRIVING MY NEW 2011 TERRAIN I JUST BROUGHT IN MAY 2011, WHEN IT STARTED TO IDLE ROUGHLY, THE ENGINE LIGHT CAME ON AND IT CUT OFF WHILE AT A STOP LIGHT. I RESTARTED THE CAR AND IT BEGINS TO STALL OUT AND HESITATE. IT ALSO STARTED TO MAKE A RATTLING/ KNOCKING SOUND WHEN STARTING THE CAR. IT SOUNDS LIKE A DIESEL TRUCK. I TOOK IT RIGHT TO THE DEALER TO FIND THAT THERE WAS A RECALL COMING OUT 8/12 MILEAGE 5274. I THEN CALLED GENERAL MOTORS TO REPORT THIS PROBLEM WHICH SHOULDN'T HAVE HAPPENED TO BRAND NEW CAR. I DIDN'T DRIVE THE CAR CAUSE I WAS AFRAID OF WHAT MIGHT HAPPEN. I TOOK IT BACK TO THE SERVICE DEPARTMENT WHO RESET IT ON 8/15, WHICH DID NOT FIX THE PROBLEM. THEY FIXED THE RECALL PARTS,DIDN'T FIX THE PROBLEM, TOOK IT BACK ON 8/24 MILEAGE 5675, 9/2 MILEAGE 6353 FOR THE SAME PROBLEMS. I HAD TO HAVE IT TOWED ON 9/14 MILEAGE 7341 FOR THE SAME ISSUES THAT WERE NEVER FIXED. THEY CONTINUED TO SAY THE SYSTEM IS NOT READING ANY CODE AND THERE IS NOTHING THEY CAN DO, THEY CANT DUPLICATE THE PROBLEMS,I HAD ONSTAR RUN DIAGNOSTICS AND GAVE THEM THE CODES. TO THIS DAY THE PROBLEMS HAVE NOT BEEN FIXED AND CONTINUE TO EXIST. GM STILL DOES NOT WANT TO OWN UP TO THE FACT THAT THEY HAVE MAD A BAD PRODUCT, AND DON'T REALIZE THAT THIS IS A SAFETY PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT WITH THIS CAR HESITATING AND STALLING OUT WHILE YOUR DRIVING IT. THE RATTLING AND KNOCKING NOISE WHEN STARTING THE CAR WHO KNOWS WHAT THAT IS? WHEN YOU CALL GM TO GET THEN TO FIX THIS PROBLEM AND IF THEY CANT FIX THE CAR, REPLACE THE CAR, OR JUST BUY IT BACK, THEY TRY TO OFFER YOU AN INCONVENIENCE FEE INSTEAD OF OWNING UP TO THE PROBLEM, WHICH IS THEIR WAY OF SHUTTING YOU UP. THIS IS BEYOND THE LEMON LAW. GM NEEDS TO TAKE THIS SERIOUS AND STOP BRUSHING THIS PROBLEM UNDER THE CARPET. REPORT THEM TO BBB AND THE ATTORNEYS GENERALS OFFICE IN YOUR STATE THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. *TR