NHTSA Complaint #10428873 — 2003 TOYOTA SEQUOIA

A FEW MONTHS AFTER WE PURCHASED THE VEHICLE IN DECEMBER 2004 WE NOTICED THAT THE TRACTION LIGHTS ARE COMING ON PERIODICALLY. WE TOOK THE CAR TO TOYOTA SERVICE TO CHECK THE ISSUE AND BEEN CHARGED HUNDREDS OF DOLLARS FOR DIAGNOSIS AND SENSOR REPLACEMENT. HOWEVER THE PROBLEM WAS NOT SOLVED AND EVEN GOT WORST: THE TRACTION AND BRAKE LIGHTS WERE CONTINUOUSLY ON NOW. IN 2010 WE RECEIVED A NOTICE ABOUT A RECALL WITH REGARD TO THE ABOVE ISSUE AND BROUGHT THE CAR TO TOYOTA DEALERSHIP LOCATED AT 4248 MORSE RD., COLUMBUS, OH 43230. THE CAR WAS SERVICED BUT A FEW HOURS AFTERWARDS ALL THE LIGHTS WERE ON AGAIN. WHEN WE RETURNED TO THE SAME DEALERSHIP WITH THE SAME COMPLAINT WE WERE TOLD THAT THE RECALL WAS ON THE VEHICLE COMPUTER ADJUSTMENT, WHICH WAS DONE, AND THAT AND ANY ADDITIONAL SERVICES WILL BE CHARGED IN FULL. WE LOOKED UP THE RECALL DOCUMENT AND REALIZED THAT IT IS CLEARLY SPECIFIED UNDER REMEDY THAT: IF THE REFLASH CANNOT BE COMPLETED ON A PARTICULAR VEHICLE, THE ECU WILL BE REPLACED WITH A NEW ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. SINCE THE MANUFACTURER DEALERSHIP IS REFUSING TO COMPLY WITH THE RECALL REQUIREMENTS WE WOULD LIKE TO BRING THE ISSUE TO YOUR ATTENTION AND SEEK YOUR INTERVENTION. *TR