NHTSA Complaint #10428808 — 2007 SATURN AURA

ONE OF THE STRUCTURAL WELDS IN THE DRIVER SEAT FRAME HAS BROKEN LOOSE WHILE DRIVING. I CALLED SATURN CUSTOMER SERVICE AND EXPLAINED THE ISSUE. THEY SET UP AN APPT WITH MY LOCAL DEALER TO HAVE IT LOOKED AT. THE DEALERSHIP AGREED WITH ME THAT IT WAS A DEFECTIVE COMPONENT AND IN THEIR EXACT WORDS (NOTHING YOU (THE OWNER) COULD HAVE DONE, WOULD HAVE CAUSED THE WELD TO BREAK) MY GM DISTRICT SPECIALIST WORKED WITH HER MANAGER, THE MANAGER'S FINAL DECISION WAS THAT ONLY HALF THE COSTS ($400 OF THE $800 TOTAL) WOULD BE COVERED SINCE THE CAR IS OUT OF WARRANTY. I ASKED TO SPEAK TO THE MANAGER ABOUT THE ISSUE AND WAS ADVISED THAT THE MANAGER WILL NOT TAKE CALLS FROM CUSTOMERS. I OFFERED TO PROVIDE PICTURES OF THE BREAK AND WAS ADVISED THAT THEY CANNOT RECEIVE EMAIL FROM CUSTOMERS. THE PICTURES I HAVE TAKEN CLEARLY DETAIL THE COMPONENT WAS WELDED INCORRECTLY AND THE DEALERSHIP CONFIRMED THIS. THIS IS A STRUCTURAL WELD IN THE FRAME OF THE SEAT THAT SHOULD NOT BREAK REGARDLESS OF THE VEHICLES AGE. *TR