NHTSA Complaint #10428209 — 2007 CHRYSLER PT CRUISER

I PURCHASED MY NEW 2007 PT CRUISER FROM HAYES CHRYSLER DODGE JEEP, INC. IN LAWRENCEVILLE, GA ON JANUARY 27, 2007, WITH 32 MILES ON CAR. I WAS INSTRUCTED TO DRIVE THE CAR AND RETURN IN THREE WEEKS FOR A NEW CAR CHECK AND LIST MY CONCERNS REGARDING THE CAR. AT THIS TIME IN INFORMED THE SERVICE STAFF THAT THE CAR DID NOT ACCELERATE WHEN ENTERING THE FREEWAY AND PASSING OTHER CARS. THE SERVICE STAFF RETURNED MY CAR TO ME INDICATING THAT THEY COULD NOT FIND ANY PROBLEMS WITH THE CAR. A FEW MONTHS LATER THE CAR CHECK ENGINE LIGHT CAME ON. AGAIN THE SERVICE STAFF TOLD ME THEY DID NOT FIND ANY PROBLEM WITH THE CAR. MY CHECK ENGINE LIGHT CAME ON SEVERAL TIME AFTER MY INITIAL RETURN EACH TIME THE SERVICE STAFF DID NOT FIND ANY PROBLEM. EACH SERVICE VISIT I INFORMED THE SERVICE STAFF THAT THE CAR STILL DID NOT ACCELERATE. ON A ROUTINE OIL CHANGE I SPOKE TO A NEW SERVICE STAFF EMPLOYEE, TOLD HIM OF MY CONCERN AND DISSATISFACTION WITH THE CAR. AFTER WAITING FOR OVER AN HOUR, I WAS TOLD THAT THEY HAD FINALLY FOUND THE PROBLEM (69K PLUS MILES, 3 YEARS LATER) THE ENGINE HAD MISFIRED CYLINDERS. I WAS TOLD THAT APPARENTLY ALL THIS TIME THE COMPUTER IN THE CAR AND THE ENGINE WERE DISFUNCTIONAL AND DIDN'T COMMUNICATE. THE SERVICE STAFF ATTEMPT TO FIX WHAT I WOULD CALL A DEFECTIVE PARTS. AFTER THE FIX THE CAR STILL DID NOT PERFORM. ABOUT THREE WEEKS AGO THE REPAIR FAILED. MY CHECK ENGINE LIGHT CAME ON AND I WAS TOLD THAT WHAT WAS FIX HAD BROKEN. I WAS ALSO TOLD BY THE CHRYSLER CORP. ENGINE TROUBLE SHOULD BE DISCOVERED DURING A ROUTINE OIL CHANGE. IT WAS NOT IN MY CASE. IT TOOK THREE YEARS OF ROUTINE OIL CHANGES BEFORE THEY DISCOVERED THE PROBLEM WITH THE DEFECTIVE ENGINE IN MY CAR. I FEEL HAYES & CHRYSLER CORP SHOULD BE RESPONSIBLE FOR THE RE-REPAIR. CAN YOU HELP OR ADVISE WHERE I CAN SEEK ASSISTANCE. THANK YOU *TR